Effective Date: September 23, 2025
Quinlan Brothers LLC (“Padel Den,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our padel facility, website, booking platforms, mobile applications, and related services (collectively, the “Services”).
Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the Services.
We collect personal information that you provide directly to us, including:
Name, email address, and phone number
Billing and payment information
Account login information
Emergency contact information (if provided)
Date of birth
Membership details and preferences
Photographs for membership identification (if applicable)
Communication preferences and feedback
Social media information if you choose to connect accounts
When you use our Services, we automatically collect:
Device information (IP address, browser type, operating system)
Usage data (pages viewed, booking activity, time spent on Services)
Location information (if enabled on your device)
Facility access logs (e.g., check-in/check-out times)
Security camera footage within and around the facility
Cookies and similar tracking technologies
Mobile app usage analytics
We may receive additional information about you from:
Payment processors
Scheduling or booking platforms (e.g., PlayByPoint)
Social media platforms
Marketing partners
Fitness or sports tracking apps you choose to connect
We use the information we collect to:
Process your membership, court reservations, and payments
Provide access to our facility and Services
Communicate with you about bookings, events, and updates
Send promotional messages (with your consent)
Improve class offerings, programming, and overall member experience
Maintain facility safety and security
Personalize recommendations and Services
Conduct analytics and research
Comply with legal obligations and enforce our policies
Prevent fraud, unauthorized access, and misuse of the facility
By providing your mobile number, you agree to receive automated SMS/MMS messages from Padel Den regarding:
Booking confirmations and reminders
Schedule changes or cancellations
Payment confirmations or billing updates
Facility announcements
Promotional messages and offers
Membership updates
Message frequency may vary. Message and data rates may apply.
Text STOP to opt-out or HELP for support.
By opting in, you consent to receiving recurring automated communications.
We may send:
Transactional emails (required for account and service updates)
Promotional emails (optional; you may unsubscribe anytime)
You may not opt out of transactional communications necessary for your membership or bookings.
We use trusted third-party payment processors that comply with Payment Card Industry Data Security Standards (PCI-DSS).
By providing payment information, you authorize us to:
Process initial and recurring membership payments
Charge for bookings, products, or additional services
Provide refunds when necessary
Update payment details as provided by your financial institution
We store only limited payment data needed for membership and billing management.
We may share information with service providers such as:
Payment processors
Booking and scheduling platforms
Email and SMS communication tools
Cloud hosting and data storage providers
Analytics and marketing partners
Coaches or instructors (limited to relevant information)
We may disclose information when legally required or when necessary to:
Protect our rights
Ensure safety of members and staff
Comply with investigations, legal processes, or regulations
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We may share information with your explicit consent or direction.
We implement technical and organizational safeguards such as:
Encryption of sensitive data
Access control and authentication systems
Security cameras and facility monitoring
Regular security updates
Employee training on data protection
However, no security system is completely infallible, and we cannot guarantee absolute protection.
You may request access to or correction of your personal information.
You can request your information in a portable, machine-readable format.
You may request deletion of your information, subject to legal or operational requirements.
You can manage preferences by:
Unsubscribing from marketing emails
Texting STOP to SMS messages
Updating account communication settings
Contacting us directly
Our Services do not currently respond to Do Not Track (DNT) browser signals.
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:
Right to know what personal information is collected
Right to request deletion
Right to know whether data is shared
Right to opt-out of the sale of personal information
Right to non-discrimination
We do not sell personal information.
Our Services are not directed to children under 13.
We do not knowingly collect data from children under 13 without parental consent.
If you believe information was collected from a minor improperly, please contact us so we can delete it.
We retain information as long as necessary to:
Maintain your membership or account
Fulfill legal obligations
Resolve disputes
Improve our Services
When data is no longer needed, we securely delete or anonymize it.
We are committed to making our privacy practices accessible to all individuals.
If you need this Privacy Policy in an alternative format or require assistance, please contact us at: info@padeldenusa.com
Your information may be stored or processed in the United States or other countries where our partners operate.
By using our Services, you consent to these data transfers.
We may update this Privacy Policy from time to time.
We will update the effective date at the top of the policy and may provide additional notice for significant changes.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Quinlan Brothers LLC
Privacy Officer
Orem, Utah
Email: info@padeldenusa.com
Phone: 832-349-6723
For accessibility accommodations, please contact: info@padeldenusa.com
First Month Free
&
Discounted Membership Rate
